..customer feedback..... let us know.

Happy ?
~ IF you enjoy our website, or find it easy to use, and like what we're offering...
Let us know !

~ IF you feel pleased with your contact with us and happy with the way we deliver and process your order....
Let us know !

~ IF you've found our staff efficient, friendly or helpful...
Let us know !

~ IF you've created a great project with our materials...

Let us know !

Unhappy ?
~ IF you've got ideas to change or improve us .... Let us know !
~ IF you feel let down or unhappy with our service .... Let us know !
~ IF our staff have been unhelpful or unfriendly .... Let us know !
~ IF the materials have been disappointing .... Let us know !

the good.....................

Hello. First of all I have to say what a fantastic website you have and how much I enjoyed browsing it, and so easy to use also. I didn't realise that there were that many different sleepers available - my local timber yards had one variety of the reclaimed stuff and only two choices of the new sleepers (brown or green..hhmm??) so I was very glad to stumble upon your website.
Anita Mistry

Dear K, What an enjoyable site! It took me a wee while to transition from suspicion - this site has to be a spoof - through incredulity - it appears to be legit - to having a ball reading around what you have. I can barely believe you can make a site about railway sleepers, for crying out loud - no offence - so lively! Anyway, enough superlatives..
Sally Cummings

Dear K, Just wanted to say hi, found your website to have great humour and very professional to boot (think you could show many pro-designers a thing or too). Great attitude and brilliant ethos ... hope to see you soon! Regards,
Rad

Dear K, We are thrilled with the sleepers you delivered last Friday. The delivery driver was incredibly prompt (you said approx 10am and he arrived 10.01). He managed to unload 10 sleepers on his own and stacked them really neatly in our side access alleyway. As we live on a fairly busy main road I was nervous about leaving £300 of sleepers on display so my husband and I carried them round the back that evening - how heavy? We spent most of Saturday digging them in and by Sunday afternoon had completed planting the new raised beds. They whole effect is great and we have told all our friends about your website. The only snag is that my husband overestimated the number we would need and we have 2 left over! Any ideas for garden sculptures ...? Caroline Glover

I Thought I would drop you a quick line, I found you web site after searching for railway sleepers on MSN Search. I must say how impressed I am with it , very, very informative. with a little bit of fun , sound advise etc etc EXCELLENT !! I’ll contact you when I’m in the market. All the best. Umesh

Dear K, After delivering 23 sleepers to us at Easter, it took us 10 days, start to finish, with the help of 2 or 3 'good friends', who strangely enough we don't seem to have seen much of since then - I think they said something about 'chiropractors' and 'back strain'. It looks absolutely brill - just like the artwork. Since then we've done loads of bopping about at 2 in the morning on the sleepers, and everyone who sees it says how effective, wonderfully timesaving and thoroughly enjoyable it is. We've had no trouble whatsoever with leaking tar, & the cats think the sleepers are excellent for avoiding the gravel !! All in all, a fantastic success, and when I get a minute from eating and drinking outdoors I will send a photo. Thanks again for just being there, on the 'net' with your sleepers.

Dear K, I would like to complement you on every aspect of your service. The website is well-designed, easy-to-use and informative. The service is quick - our order arrived 2 days after we placed it. The guy was friendly and didn't mind (I don't think) that I didn't offer to help! The sleepers are just what we were after, as described and I think the prices, including for delivery, are very reasonable. I will definitely recommend you, I only feel disappointed that I am unlikely to need any more myself in the near future (although we are moving house soon!) It's great to do business with such an efficient company. I hope to do more business with you in the future. Ben Ackroyd

By the way, my husband and I think your website is fab! Ali.

Hi there... I would just like to comment on such a good and informative website you have created... it is apparent that a lot of time and effort has been put-in to help your customers. I saw your advert in the local topper / recorder, referencing your site and I was only expecting a brief contact page with some product pictures. It might be a good idea to add a testimonial page / section to site... whereby including comments like mine and others for prospective customers to view. Also there isn't anyway of registering personal information so that you can communicate with customers / database... eg Newsletters etc. Just a couple of thoughts, but overall an excellent site. Well done and all the best for the future.
Dan Vout Product Marketing Manager Greenwoods Communications Ltd

Hello there, I have just had a look at your amazing web site - Wow. Your web site is really informative
Louise

Dear sir/madam, what a brilliant site,overwhelmed by the zest and appeal it gives one.I am fully inspired and will be placing my order with you very shortly when I have my full figures. Brilliant. kind regards, Kevin harrison.

Congratulations on an informative and entertaining website. Mark Kinnon

Hi there Jerry, Firstly let me say what a great site you have. I have been wondering where and how to get sleepers for a while. It looks like you provide the total solution, chioce, cutting , delivery and all sorts of tips and hints. Jonathan Lane

CONGRATULATIONS WHAT A SUPERB WEB SITE. Mike Parker

I am amazed at your web site. Margaret Traynor

Fantastic website by the way! Sally Ann

I love your website. I didn't think I would find a place that would have so many different kinds of sleepers!
Suzanne Reid

Hi, love the website, particularly the photo section. Gill Knight

Hi, what a great info site, thanks. Andrew

First may I say that your website has been a pleasure to browse. It comes across extremely friendly with that 'a real person is actually behind this' feel. .............Top marks ! Charlie Packer

Thanks for providing a great website - I've spent the afternoon researching my idea of using sleepers to make an indoor table and didn't feel like I was getting very far until I found your site. Jo

Thank you for my lovely railway sleepers /decking and prompt delivery. I'll be sure to send some pictures of the finished results! At the moment the garden looks like a building site and the workers have hernias from lifting the sleepers! Excellent website, very informative, very helpful on the phone and excellent service - a pleasure to so business with you. Nicole Hines

Dear K. First of all - brilliant website - how useful is that for clueless gardeners like myself! Katherine Beers

Hi, Having seen your website I am encouraged to start on a garden project that has been "parked" for years!
David Staps

Hello, Firstly, just wanted to say how much I love your site! So much info and the photos people have sent in are such an inspiration. Karin Muir

Firstly I would like to congratulate you on having such an informative and easy to use web-site. Glen Ricketts

Dear K, prices and types, your site is second to none! Maxine Berry

Hello Firstly may I start by paying you a compliment on your website www.kilgraney.com - very easy to use and full of useful information. Paul Chapman

Hello there, We've been enjoying your website, and hoping that our planned project doesn't end up with pictures of damaged limbs on it! Fenella Campa

Firstly, thanks for having such a fabulous website, we had a right chuckle reading through it last night! Sally Twigger

Massive congratulations for the humanity (of the site) Sincerely, Revd Stephen Williams.

Your web-site is great. If more were like it, searching the web would be an easier, more humorous and generally more enjoyable an experience. Mark.

Hi just visited your site which was really interesting especially the customers ideas and pictures. Josie

Been looking at your excellent website and the customer photos have inspired me to sort out my garden.
Mark Lloyd

What a fabulous website. I was vaguely thinking about using some railway sleeper somewhere in my small and strangely shaped garden, and have been motivated to the point of going outside in the dark in my pyjamas to do some measuring. I'm still not sure, but ideas are abounding! Thanks Emily Evans

I'm currently browsing the internet for sleepers. I just had to say Thank You for the overload pictures. I got the giggles.
Lesley

Your website is very informative and useful.
Piers Lawday

I telephoned you from work at 11am on Mon 14th March, "I'd like to order 8 grade 2 baltic pine sleepers please" I said, "no problem" said your lovely lady "sometimes our haulier can get them there the next day, but it's more likely to be next week". "Fine" says I, "no problem, just let me know when you know please". End of telephone conversation.
I get home that day at 2pm to find 8 sleepers stacked neatly by the side of the house, exactly where I wanted them, (apparently the driver would have delivered them earlier but was held up by a funeral procession).
Superb service! The only problem is, her indoors is now giving me severe ear ache because I haven't started using them yet.....
Mark Lowery

I was most impressed by your website - loads of material options, ideas and useful information - the best one I've looked at!
John f wallis.

I found your company on the 'net, and luckily you're only a few miles from
me. Your site is streets ahead of the others, making the find even more
satisfying.
Ross Mcdonald

Firstly I would like to congratulate you on such an excellent website. It has really helped me to decide on how to tackle a project that I intend to carry out over the summer.
Many thanks again for a very informative and well designed website and I look forward to hearing from you and hopefully doing some business.
David Kelly

Firstly what a fantastic website, I have been totally engrossed for the last
2 hours viewing all your customers projects. And i thought our garden was nice?
Jane Grindley

Thanks a lot for the excellent service. I ordered one of your Russian bulkhead sleepers and used a short length stood on it's end as a stand for a sundial. Picture attached. It's perfect. Many thanks.
Matthew Barry

Many thanks for all your help in supplying us the sleeper for our fire mantle. Your help in finding your location was excellent due to your superb website and a quick phone call. We were able to pick out a lovely piece of wood which now adorns our fireplace - Your advice and comments as we selected our wood was most appreciated. Thanks again!
Steve & Diane Langford

Brilliant site by the way....loads of info
Gwen Chadwick

I think your website is brilliant.
Barton William-Powlett

I would like to say thanks again for your website and your marvellous photos
My name is Mathieu Castellani, from Moorea Island, in South Pacific Ocean
Near the Tahiti ’island – French Polynesia
Mathieu Castellani

Fantastic web site, great ideas, just what I was looking for !
Rosie Campbell

I'm bamboozled with all the options on your website which is very informative. I just need a summary if you would.
James

Thanks for your support on this project
David Bloor - Mudchute Park & Farm

On the whole i was completely satisfied with the timber you supplied and will be coming back for another sleeper soon.
Delboy.

A master-class in website construction. Really informative. Everything you need to know is on the site.
Tony Foxton.

Ran across your website linked on About.com and must say it's wonderful! Your website has given me plenty of ideas! Too bad I'm in Oklahoma, USA!
If I'm ever in your area, I would love to visit!
Bill & Cate Newman

Firstly, let me say what a fantastic web site. Full of good practical advice and loads more besides.
Shane Murphy

Fantastic website
J Ellis

I've enjoyed your website and getting ideas from the 'project photos' - some people are so imaginitive
Alison Exton

Damn good website - thanks!
Steve Wellbeloved

I must also comment on your website, I am an avid Railwaysleepers.com visitor of late and must say I have thoroughly enjoyed reading through your website, I has to be one of the most interesting sites I have ever seen! Congratulations on a superb website.
Tracy Brown

Thankyou for your useful advise during our discussion. Extremely useful and much appreciated
Simon White

I think this is the finest piece of oak I have had from you - the grain is spectular - thankyou.
John

Thankyou very much for your prompt, polite and pain free delivery service. The guys managed very well in what is a limited access area, being a one vehicle width lane. We managed to shift the sleepers into roughly the right areas moving 10 at a time in the back of our landrover, dropping only one onto our respective shins and toes which appears to be a classic railway sleeper injury!
Again, thankyou very much for your pleasant service,
Sharon and Duncan McGaw

I have greatly enjoyed looking at your website and appreciate the wealth of information you offer.
Zena Mount

We (and the koi!) are very happy indeed.
Many thanks
Tony & Debbie Shelley

Firstly, may I say how excellent, informative and inspirational I found your website.
Steve Greatholder

Thank you so much for all your efforts with our little job.
You are a great company to deal with.
Jill Cowgill

Your sleepers are the real stars, though. I can't believe that filthy,
dirty, old lengths of hardwood transform themselves into glorious, elegant architectural features within seconds, but they do. It's amazing. Thanks for everything.
Ali

A new customer told me of your site and i an impressed with all that I have seen. Hopefully I will get to use some of your french oak on my customers project soon.
Darren Ellis
Kingfisher Landscapes Ltd

Hi
I have looked at your website with fascination. Wonderful to see an open and informative, easy to manoeuvre website.
Ms T Meijer

Hi,
Firstly, you have a nice website and, compared to others selling
similar items, it is a pleasure to look through!
Nick Shuttleworth.

Hi there,
What a great site, full of inspiration. Thanks!
Rory

To all at Kilgraney,
Thanks for your very friendly and efficient service, i will recomend you to everyone.
Martin Potter.

Hi, poles arrived today all in perfect condition, thanks for the great service again.
Cheers
Paul Taylor

Thanks for your help and for supplying the wood – I don’t think anyone else in the UK sells it!
Dave

What a great site. Love looking at people's projects and photo's - quite inspiring.
James Morgan

I rang your customer service line recently to order some sleepers. The lady who took my call was extremely helpful and helped me decide how many I needed over the phone. There were lots of things that I wouldn’t have thought of without her help and advice.

The delivery arrived today and the man who delivered them was so helpful also, he even went to the trouble of bringing the sleepers to the back garden without my having to ask. He was polite and cheerful which makes such a change.

Dealing with companies that you find on-line can be a hit and miss affair. I have to say that dealing with your company and the delivery company has been pleasurable and easy. All I have to do now is put the sleepers to good use!! They are of fantastic quality and I look forward to seeing them in place. Thank you once again.
Allyson Cleaver

Excellent site & love the project photos! very inspiring. Many thanks!
Amanda

By the way I think the website with all the pictures is very inspiring and lets people see what can be achieved.. keep up the good work!!
Regards
Denise Polhill

You have an amazing web-site that really gets us anxious to start. Regards,
Glenda

Awesome website! I've been trying to find something like this for ages!
David Coaché

Many thanks in advance and great site. Much more depth than the last time I ordered and I love the photo section. I will send you some photos when I have completed the job.
Stuart Brooke

Looking for ideas on how to build a lake shore house with sleepers I got to your website and I got many great ideas on landscaping, walls and and solutions (like using Timberlock screws which I already bought in the US).
Thanks a lot for all the great ideas Your site has been a valuable help to keep me going.
Marcelo Miranda
Santiago, Chile

I've spent all day looking at your website, and what a great website it is!!.....you are right it is addicitive!! i've been inspired!!
Karen

Great website, I have spent hours browsing around it and reading peoples' stories
Rona

Thank you for such an inspirational site by the way, regards,
Lisa, Middlesex

Just to say thanks for a wonderful web site it is inspirational. I am based in Livingston in Scotland and was looking on the internet for railway sleepers to use in my front garden. I found your website what a joy to see all the pictures of what people have achieved. I have told so many people about this website just to look at what you can make out of something so simple.
Thanks again for all the info and wonderful pics
Michelle Shergold

Your site is fantastic, there is lots of really good advice & ideas offered about projects, fixing and the different types of sleepers
Clare

Also, just as general feedback - I found your site via google and what attracted me to make an enquiry was your excellent customer testimonials.
Henry Dixon

Firstly let me say what a fab website, and thanks to all the people who've sent in photo's of their projects; very inspirational. Bill Sweet's photos have convinced my husband that railway sleeper retaining walls are just what we need and not brick. Bill has achieved something very close to what I would like, but I had trouble explaining it to my husband. With Bill's photo's my long awaited garden will hopefully take shape this year
I love the wooden sculptures by John Brians
Angie Masters

Many thanks, and congatulations on a fabulous website!
Neil Chisholm

I think your products are wonderful – and I hope sometime to be able to design with / for them!
Sarah

I have been enjoying your website. You have a fantastic selection of pictures. I got additional inspiration from those. I will definitely submit my pictures when I finish my project. It is nice to find a trader that is passionate about what its clients achieve with its products.
Marco

You have zzzzzzzziiiiiiiiiiiiilllionssssssss of sleepers so I`m baffled as to what sort I need. Looking at your sleeper stock list tipped me over the edge and I gave up and went for a drink.
PS I also loved your site. 10 out of 10
Paul Durham

the good....................

Hi there!
I have to say I am absolutely inspired by your web site!
I am really excited about tackling a few projects with your magnificent sleepers.
Jaime

Hello,
First of all, great website! I was very impressed with all the information about sleepers.
I never knew so much could be built from them.
Mr Kalpesh Diyar

It's terrific to get the sense of humour you offer. Life's to short without a good ole laff now and again. I will order soon.
Mike Recomio

Hi,
Photo as promised. The kids love the sand-pit.
Steve

Hi,
We are really glad we found the site, the customer photos section is fantastic, there are some absolute nutters out there!!!!
Thanks
Ewen & Emily

A masterclass in website construction. Really informative… Everything you need is on the site.
Tony Foxton, Purley.

Great web-site by the way!
Colin White.

First of all, thats a great site you have with tons of ideas and products - well done.
Darren Wood

Good (homemade) website - easy to use and thoroughly informative, not to say inspirational - congratulations on that - (though 'sheer' should be 'shear' in Timberlok Technical stuff ?)
best wishes
M R Jessop

My husband and I think your web-site is fantastic. Very helpful and inspiring.
Sue Kevan

Hi
I loved your site and the many photos of projects etc which are a real inspiration.
Nicholas

Thanks
The Website is great!
Caz Knight

Really enjoyed your web site - the photos of the sleeper projects were very informative.
DONNA PICKETT

Many congratulations on a really helpful website and inspirational photographs
Debs

Great website
Simon Pugh

Hello there, I have just had a look at your amazing web site - Wow. Your web site is really informative
Louise Bampton

Hi, Very impresed with your website. I have just bought my first house with my girlfriend and we only have a small garden but I am keen to incorporate some railway sleepers into it somewhere. Keep up the good work., your photo gallery has given me lots of ideas for my next house! Regards Rob M.

Dear K Sleepers arrived fine, and thanks to the driver for manoeuvering the sleepers on the driveway. Now the fun starts ! Many thanks for an excellent service. Regards Roger

Dear Sir, Delighted with the sleepers. When they arrived we looked at the size and almost had second thoughts - what had we taken on ! Happily our neighbours mucked in and with the help of a special trolley from our local hire shop they are now all in situ. Everyone has been to admire them, and we have got to know more of our neighbours as they want to know all about them We have almost finished our garden, just the planting to go. We have taken some photos and will send those to you shortly. Yours (exhausted)
Jenny and Ryan

Thanks for speedy and efficient service. Timbers well received this morning. We will build the first bridge with them and use that experience to see what we need for the second bridge. I have no doubt you will hear from us again. Take care, thanks, and all the best,
Mike Fisher

Thanks in advance for showing them on your superb web site and thanks
also for the prompt and friendly service.
John Taylor, Garden TLC

Many thanks for your help and advice
John Fisher

May I add that I think your website is excellent, especially the projects section. Thanks again,
Paul Baumber

Firstly I would just like to say what a great website you have, a credit to yourselves.
Mr P Farthing

Hello - great website by the way!
Tom Hardcastle.

We attach photos of the marvellous transformation we have been able to make to our garden with your sleepers. Thank you for a friendly, efficient and first class service - we will certainly recommend you.
Sue and Bernd

Finally a website that does exactly what you what!!! I like it!
Charles Haworth-Booth

Really enjoying your website with all the customer's photos... great idea for giving new gardeners some inspiring ideas.
Lisa and Jim

Congrats on the web site by the way - it's not the "slickest" site around but it is very very nicely laid out, easy to read and navigate around and most of all contains TONS of information and photos. Just what I needed as I am making beds for growing vegetables and needed to be sure I was buying sleepers that were safe for our food, and that would still stand the test of time. Your site gave me all the info I needed and the choice of different wood you have is amazing. We'll certainly use you again when we need any hardwood for garden furniture (and maybe even the fireplace) and for our
next project which is a large two level deck - in fact your web site is
giving us all sorts of new ideas!
Dave

I would also like to take this opportunity to "say" your web site is excellent. Not only is it very comprehensive but it also has very good information (and humour) on it.
Michele Stanton

We bought some sleepers from you in February 2002, were very impressed with your advice and supply, and recommended you to a friend (John Whitworth) here in East Bridgford who bought some a year or so ago. We have just recommended you to another friend in the village, but mentioned that we had seen the 'railwaysleeper.com' website featured in last Sunday's Telegraph. We wondered if it might be you, as an 0115 phone number was given, and have just checked it out. Very glad it's you, and amazed you have time and energy to devise such a wacky site!
Christopher & Sarah Henwood

Great webpage!
Amanda

Hi Just been broozing your site having seen you mentioned in the Sunday Telegraph.
What a BRILLIANT SITE.................
So many ideas
You'll be hearing from me.
Chas

Wonderful woods and service you have
Loukas

I am dazzled by the array of materials you have on offer.
Louise

Just found your wonderful site
Julie

Just a quick note of thanks
Sleepers turned up on time and look great.
Thanks to your efficiency I may have the garden finished before month end !!!
Barney Gregory

Love the site, loads of info.
Julie

Firstly, would just like to praise your website - absolutely fantastic!
Thanks for your help.
Peter Jamieson

Firstly, many thanks for your great website. So much more useful than those builders merchants or garden centres who either don't want to deliver, cut or advise...
Juliet

Firstly what a great website, 100's of great ideas, loads of information.
Richard Tyrell

Hello. I have read your (excellent) website & admired all the projects featured.
Keith

Congratulations on your website. I knew very little about railway sleepers a few weeks ago; I’m an expert now of course !
Roger Willcox

Thank you for the fast delivery of my sleepers.
The result was just as I had anticipated and I’m sure we will have more in the future. The product was excellent as were the fixings you supplied.
Rob Higgins
Novo Solutions Ltd

Very good website! Lots of ideas.
Many thanks
Laura

Dear Sir/madam, I have just discovered your site and I am very impressed with your projects area, it is very refreshing to see such a good interesting web site.
Mr Foy

Many thanks for a wonderful site.
Regards
Rolanda

I spent a few minutes looking through your excellent web site.
Graham Chambers

Thanks for your site ! Thanks to the others who's own projects gave us the inspiration and momentum to finish ours.
kindest regards
Stuart Watson

Thanks a lot and by the way you come across really friendly on your website which isn't usually the case. Cheers,
Eileen.

Just typed Old Railway sleepers in google to see if there was any info about them. cost, ideas etc and got to your site.....its the F*****g Dogs Boll***S of landscape web sites, well done , I have a million ideas now, never knew how many types as well, must take time to visit your place.
cheers
Bill

I have been browsing your excellent website, (I particularly liked the " overload photographs" !!! ) and have come to the conclusion that perhaps the poor old donkey and I are kindred spirits as we both spend a lot of time hanging around waiting to see if anybody can load any more on!!!.
Anyway, congratulations on a well thought out and hugely informative site.
Andrew.

I have been looking on your website (great site by the way, I am very new to this and now getting hooked on sleepers
regards,
Ian Robbins

Hi what a good find your site is. Found it by accident yesterday and it is just what I am looking for. I have looked at some of the photo's and they have inspired me which is what I needed
Chris Wright

I was too carried away with the projects folder photos ?? (Time Warp ) couldn't stop looking ???!?,
Kieron Dillon

First of all, what a great site and great inspiring content.
Tim

I have checked your web-site and found it very informative.
Malcolm Bird

Excellent web page, some very good ideas
Thanks
Neil Robson

Thanks for the ideas page from where I drew my own inspiration! Hopefully someone will get some from my images.
Stuart in Guernsey, Channel Islands

You’re right about railway sleepers being addictive, we’ve spent hours on your website!
Sarah and Steve Jones

For starters a great website, busy, but really informative. I've changed plans three or four times already this morning in the time I've spent on line!
Regards
Alistair Dornan

I have spent the past 2 days going through your fantastic web-site. Thanks for the inspiration. Regards
Glenda & Peter

Your website is FAB!!!
Emma

Hi there,
I have just found your website and it is great!Your
photo section has given me loads of ideas. Many thanks
Hannah

Fantastic website -it gave me the inspiration for my garden
many thanks
Sarah Harrison

The sleeps you supplied are top notch and after an initial delivery delay we got great service and advice…. Thanks again
Graham Duffield – Burford

Thanks - great service and really pleased with the results.
Richard Parr

I love your site.
Debbie James

Many thanks again for your advice on this - your company provides and excellent service and I've already recommended you to several others!
Oliver

Thanks for your good service and advice - BTW the timberlock screws for the deck and the sleepers are brilliant!
Nigel

Dear Railway sleeper people
I love your website, so enthusiastic full of ideas.
Andrew B

Your website is fantastic
regards Pauline

What a great website, great ideas and loads of info. Thanks.
Richard

I don’t normally send feedback on websites, I wander around looking for ideas, but the selection of customer photos for the railway sleeper walls is fantastic. Certainly has proved to me that my idea is possible and can look great in the process. Will have to find the time to look around the rest of the sections.
Excellent use of the website.
Mike

I think you website is fantastic and very helpful
Terry

Just wanted to say that your site has been inspirational. Although we couldn’t buy from you as we are in rural Aberdeenshire; delivery would have been prohibitive and we sourced them locally, we have gleaned a large amount of info from your site. A true public service from apparent sleeper anoraks! Don’t change.
Iain Hoey

Great website - the best collection of ideas on one site I've seen.
Nigel Sussex

I came across your website today and was very impressed with it there are some really good idea's on it. Thanks a lot
Lee Hammerton

Firstly, Id like to say well done on your website! Fuss free and very informative. Thanks.
Dave.

.......the bad and the ugly
Dear K, Just to let you know we have received the sleepers OK, but were very unhappy with the delivery - Despite me explaining (below) that they couldn't be dumped on our shared drive, and also getting reassurrance from colleague, the driver wanted to just dump them on the road outside our house - and said this was all they were supposed to do. My wife was almost in tears and he did finally agree to back up to the gates and unload into the yard. I was not impressed. They are not heavy - later it took me five minutes to carry them myself to another spot. I just thought you needed to know as it would put me off ordering any more, and must affect your business. Regards
Gareth Edwards

Dear Gareth
Our delivery service was unacceptable, and I'm sorry for any distress this caused your wife.
You were crystal clear about what you needed, and we let you down.
Yours sincerely
Jerry Deacon, Kilgraney

Thank you for the flowers, my wife was very pleased!
Gareth Edwards
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Just to let you know that the missing sleeper was delivered yesterday… however, it was not cut as ordered but supplied whole (3m length). As this is a smallish section (8" x 4") I will now cut it myself. Would you please therefore refund the cutting fee of £8 +VAT. Thanks.
Paul Leverett

Dear Paul
So sorry (again)
I hope the project will develop infinitely more smoothly than our delivery service ! We will of course send you a cheque asap.
Very much looking forward to your digital photos, and putting them on our web-site.
Best wishes
Jerry Deacon, Kilgraney.

Hi,
Thanks for cheque – received today
Photos will follow in due course (project not finished yet due to pressures of work!)
Regards,
Paul Leverett
--------------------------------------------------------------------------------------------------------------------------------------------
Dear Kilgraney
Having asked, particularly, that the sleeper delivery should be to Kingfisher Landscapes around, or after the 26th June, I was amazed and somewhat, no very, annoyed that this huge amount of wood had been delivered yesterday, two weeks too early. I was also assured that Kingfisher would be informed prior to the date of delivery, so that they could be present at the time, which was not done.
I now have an irrate man whose property is blocked by my wood order, purely because no communication was made by your company to him with the information. I am very disappointed that my instructions were ignored as you have been so helpful during the planning stage of this project and would welcome an explanation as Mr Ellis at Kingfisher Landcapes has been seriously inconvenienced.
Yours sincerely,
Barbara Gilbert

Dear Barbara
I know I've just spoken to you & Mr. Ellis, but a million apologies again.
Best wishes
Jerry Deacon, Kilgraney.

Dear Kilgraney
Re: Herne Bay Hiccup
You are forgiven!
Barbara Gilbert

----------------------------------------------------------------------------------------------------------------------------------------- Dear Mr Deacon,
Having ordered 7 untreated French oak sleepers on monday, a prompt delivery arrived this morning of 7 reclaimed sleepers.
Whilst they were very nice, we suspect that they were once creosote treated and therefore not suitable for our purposes (seating).
Unfortunately then, we couldn't take delivery.
I'd be grateful if you could ring us to let us know when the correct sleepers can be delivered.
Paul Kelly

Dear Paul
Many apologies. The mistake happened when the order was transferred to the hauliers.
You correct delivery will be at the beginning of next week, probably Tuesday. We won't know the day however, 'till Monday am.
Best wishes
Jerry Deacon, Kilgraney.

Not to worry! - Thanks for your prompt response
Paul
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Dear K,
Some feedback.
You need to tidy up your website. I can’t tell if you sell them online or not. I can’t figure out how to buy them or order them or spec them and so on.
Your site is not dedicated to the selling of Sleepers. It’s dedicated to educating people about Sleepers. You need to make it easier to buy you need an ‘add to cart’ iStore approach. Stories about delivery costs that ‘used to be £150’ are effectively a waste of web-space. You’re not increasing the chances of me buying from you because your delivery used to cost £150 – all this serves is that I assume delivery will be somewhere between £0 and £150. That’s a wide margin and leaves the figure of £150 in my mind and that makes me surf elsewhere. Get people interested in buying and then provide the delivery.
Also, try selling configurations of sleepers, Fireplace kit, 10 sq metre Garden Flowerbed kit and so on.
Davyd

Dear Davyd,
Thankyou for your e-mail and comments.
It's always interesting to hear other people's views. I increasingly realise how different people experience things in different way, inevitably because their perceptions, needs and experiences are so different. Hence, we received on the same day as yourself an equally blunt e-mail that said:
"Just typed Old Railway sleepers in google to see if there was any info about them. cost, ideas etc and got to your site.....its the F*****g Dogs Boll***S of landscape web sites, well done , I have a million ideas now, never knew how many types as well, must take time to visit your place. Cheers, Bill Painter"

Likewise if you go onto the 'Customer feedback' section of our website, you'll see that there are hundreds of genuinely thrilled users of our website. I don't say this to discredit your feedback. Merely to show how different people react in different ways.

Most people contact us by phone or e-mail if they have any questions, or want to buy anything. Our telephone numbers, fax number and email address are on the home page, to encourage this.

I have been tempted by the thought of a shopping cart - going to sleep whilst orders roll in ! However we chose not to have a shopping cart, as railway sleepers and telegraph poles are not as straightfoward and identical a product as a new electrical item, with exact specification etc.. Often we discover that customers initially wish to order a sleeper that is not suitable for their purpose, and would end up unhappy if we went ahead... e.g. ordering creosoted sleepers for a children's play area or school raised bed. Not only a nightmare around children, but also illegal in somme settings. Often after a friendly conversation with us they will choose an alternative. eg. new Baltic pine, rather than British used Pine (that is certainly not suitable for steps) Nevertheless we have a page dedicated to types, sizes and prices of sleepers.

On the Delivery service page we attempt to give a very clear idea as to delivery charges, eg. Derby will be £48 + Vat, and Gloucester is £60 + Vat.

We've thought about 'kits' for fireplaces and garden projects, but have discovered that people's individual needs, and plans are so different that uniformity is rare. See the hundreds of projects and thousands of photos as an example of how people love to design and create their own wonderful garden (even though to someone else it may seem uninspiring or mundane)

Anyway, what is your project ? What are you hoping to create ? You are very welcome to talk to us, or e-mail us about your plans. Who knows, we might be of some help, and possibly more interactive than a shopping cart !
Best wishes
Jerry Deacon, Kilgraney

Dear K,
Excellent response. My inane “management consultant with too much time on his hands in the lounge at Heathrow” ramblings were rather venting and I apologise. I just wanted a couple of sleepers resting on bricks to use as a low hearth in the living room - on which to stand a plasma screen. I found your site hard going but I take your point, I’m from a quick fix generation and expected your site to be ‘Amazonesque’. I was after big slab or two of 150 x 60cm decorative wood and I found I needed to research the whys and wherefores of creosote treatments.

Just goes to show you can keep some of the people happy all of the time…..etc.

The point to make is to sell on the web you need to make it easy to buy. Web buyers are by definition pressed for time and require digestible solutions. Your site has some brilliant information in it but I would go to another if all I had was my lunch hour in which to find some wood.

Anyway, the very best of luck, it was nice to get a personal response.

Davyd Parry
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